Refund policy

Brand Name

NIRVANA by HINDUSTAN COUTURE

At NIRVANA, we aim to provide high-quality women’s dresses. If you face any issue with your order, our return policy is outlined below.

Eligibility for Returns

  1. Customers must record a clear video while opening the package (unboxing video).
  2. The unboxing video must clearly show:
    • The sealed package before opening
    • The complete package opening process
    • The condition of the product after opening
  3. Returns will NOT be accepted if:
    • No unboxing video is provided
    • The product has been used, washed, altered, or damaged by the customer

Return Process

  1. Raise a return request within 48 hours of delivery.
  2. Share the unboxing video and your order details through either of the following:

Refund Policy

  1. Once the return is approved, the refund will be processed within 7 working days.
  2. The refund will be credited to the original payment method used for the purchase.